🛵 Narrated diagram

Food delivery app — who can do what

Customers, couriers, restaurants and support — every actor and capability of a delivery platform, narrated.

12 steps1 min readNarrated with a studio voice

Food delivery app — who can do what — the complete diagram. Press Present to watch it build itself.

Step 1 of 12

Customer

A delivery app looks simple, but four very different people use it at once. Meet the first: the hungry customer.

Step 2 of 12

The courier sees a completely different app — a map, a queue of offers, and turn-by-turn directions.

Step 3 of 12

The restaurant runs a tablet at the pass, where new orders ring in next to the kitchen.

Step 4 of 12

And when anything goes wrong, a support agent steps in with tools none of the others have.

Step 5 of 12

Everything inside this boundary is the platform itself — the system we are designing.

Step 6 of 12

Browsing is the shop window: search, cuisines, ratings and delivery times, tuned to your address.

Step 7 of 12

Placing an order is the money moment — cart, payment, and a promise: your food in thirty-five minutes.

Step 8 of 12

Live tracking turned waiting into watching: you see the kitchen confirm, the courier ride, the map update in real time.

Step 9 of 12

Couriers accept, pick up and deliver. The app batches nearby orders so one ride can carry two dinners.

Step 10 of 12

Restaurants keep their menu, prices and opening hours current — one tap can pause orders when the kitchen is slammed.

Step 11 of 12

Confirming and preparing orders is included automatically every time an order is placed — no order exists without a kitchen saying yes.

Step 12 of 12

Refunds, missing items, cold food — support resolves what the happy path missed. That completes the platform.

Every step above is narrated aloud. Play it, or open it in the editor and make it yours — no account needed.